Recall an email message that you sent in Outlook (2024)

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Message recall is available after you selectSend and is available only if both you and the recipient have aMicrosoft 365 or Microsoft Exchange email account in the same organization. Messages sent to or from a Hotmail, Gmail, or live.com account can't be recalled.

Note:This feature isn't available in Outlook for Mac. SeeCan I recall a sent email in Outlook for Mac?

Start guided support

Or, select a tab option below forthe version of Outlook you're using.
What version of Outlook do I have?

Note:If the steps under this New Outlook tab don't work, you may not be using new Outlook for Windows yet. Select the Classic Outlook tab and follow those steps instead.

  1. Select Sent Itemsin the left folder pane, then double-click the sent message to openit ina separate window.

  2. From the ribbon, select Recall an email message that you sent in Outlook (1)Recall Message, then select OK in the confirmation dialog box.

  3. Shortly thereafter, you'll receive a Message Recall Report in your inbox. Select the link in that message to see whether your recall has succeeded, is pending, or failed.

With message recall, a message that you sent is retrieved from the mailboxes of the recipients who haven’t yet opened it. You can also substitute a replacement message. For example, if you forgot to include an attachment, you can try to retract the message, and then send a replacement message that has the attachment.

To recall and replace a message

  1. In the folder pane on the left of the Outlook window, choose the Sent Items folder.

  2. Open the message that you want to recall. You must double-click to open the message. Selecting the message so it appears in the reading pane won't allow you to recall the message.

  3. If you have the Classic Ribbon, from the Message tab, select Actions > Recall This Message.

    Recall an email message that you sent in Outlook (2)

    If you have the Simplified Ribbon, select the Message tab and then select More commands (...). Point to Actions and select Recall This Message.

    Recall an email message that you sent in Outlook (3)

    Notes:

    • If you don’t see the Recall This Message command, you probably don’t have an Exchange account or the feature isn’t available within your organization.

    • You can't recall a message that's protected by Azure Information Protection.

    • You can't recall a message in Outlook on the web.

  4. SelectDelete unread copies of this message or Delete unread copies and replace with a new message, and then selectOK.

    Recall an email message that you sent in Outlook (4)

  5. If you’re sending a replacement message, compose the message, and then selectSend.

To check on the recall

After submitting a recall request, usually less than 30 seconds later, youwill get an email notificationwith the subject "Message Recall Report for message [original message subject]".

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Select theView Message Recall Reportlink to view the report in your browser. If you’re prompted, log in with your mailbox credentials to view the report.

Recall an email message that you sent in Outlook (6)

Recall actions are usually quick, regardless of how many recipients are involved. But if the recall request can’t be executed right away for some reason (e.g., the recipient’s mailbox is temporarily unavailable) we'll continue to retry for up to 24 hours before marking the recall as failed.

Status updates are usually pretty quick as well but can sometimes take up to fiveminutes for a message with up to a few hundred recipients. For a large number of recipients (tens of thousands) the recall itself is still fast, but it can take up to thirtyminutes to retrieve the recall status for all recipients.

Note:Outlook on the web is the web version of Outlook for business users with a work or school account.

Recall a message in Outlook on the web

  1. Select Sent Itemsin the left folder pane, then double-click the sent message to openit ina separate window.

  2. From the ribbon, select Recall an email message that you sent in Outlook (7)Recall Message, then select OK in the confirmation dialog box.

  3. Shortly thereafter, you'll receive a Message Recall Report in your inbox. Select the link in that message to see whether your recall has succeeded, is pending, or failed.

Note:Outlook.com is the web version of Outlook for users signing in with a personal Microsoft account such as an Outlook.com or Hotmail.com account.

Can I recall a message in Outlook.com?

Let's say you've just sent an email message to someone by mistake in Outlook.com. How do you recall it?

Unfortunately, you can't.

Message recall is not available for users with email addresses ending in @outlook.com, @hotmail.com, @live.com, or @msn.com. These are web-based email services where once you send an email message, it's gone from your email server and out of your control.

Set up undo send in Outlook.com

Although you can't recall a message once it's been sent, when you turn on the undo send option, Outlook.com delays sending the message so you can cancel it if you change your mind.

You can delay sending your message for 5 or 10 seconds. To turn on the undo send option:

  1. At the top of the page, select Settings Recall an email message that you sent in Outlook (8) > Mail > Compose and reply.

  2. Under Undo send, choose the how long Outlook.com will wait to send your messages.

  3. Select Save.

Undo sending in Outlook.com

Once undo send is set up, you'll see an Undo send prompt at the bottom of the message list whenever you send a new message. The prompt will be available for the length of time you set in Compose and reply.

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Still need help?

To get support in Outlook.com, click here or select Helpon the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes.

To contact us in Outlook.com, you'll need to sign in. If you can't sign in, click here.

For other help with your Microsoft account andsubscriptions, visit.

Recall an email message that you sent in Outlook (10)

To get help and troubleshootother Microsoftproducts and services,enteryour problem here.

Post questions, follow discussions and share your knowledge in theOutlook.com Community.

Related articles

Can I recall a sent email in Outlook for Mac?

Cloud-based Message Recall in Exchange Online - Microsoft Community Hub

Video: Recall or replace a sent email in classic Outlook

Check if you have an Exchange account in classic Outlook

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Recall an email message that you sent in Outlook (2024)

FAQs

Recall an email message that you sent in Outlook? ›

As per your mentioned description about "Recalled email and reply" As far as I Know, if you recall an email after one person has replied to all, the recall will only work for the recipients who have not yet opened the email.

Can you recall an email that has been replied to? ›

As per your mentioned description about "Recalled email and reply" As far as I Know, if you recall an email after one person has replied to all, the recall will only work for the recipients who have not yet opened the email.

Can you successfully recall an email in Outlook? ›

Recall An Email In Outlook For Desktop (Classic Outlook)

Navigate to the Actions dropdown in the ribbon bar and click 'Recall This Message'. (Or, right-click your email, select 'Actions', and then choose 'Recall'').

Can the recipient see if you recall an email? ›

On the recipient side: For the most part, the recipient won't notice that the sender was trying to retrieve the message. In some situations, they may be notified about a recall attempt, but the original email will stay intact in their inbox.

Can you unsend an email already sent in Outlook? ›

Select or double-click the message so it opens in another window. Select File > Info. Select Message Resend and Recall > Recall This Message..., and select one of the two options. Select Delete unread copies of this message to recall the sent message.

Can you recall an email that has already been read? ›

How do you recall it? Unfortunately, you can't.

What happens if a recall email fails? ›

If the recipient has already marked the original message as read, he or she is informed that the recall failed, and only the recall message is deleted.

Does recalling an email delete it from their inbox? ›

In contrast, recalling an email aims to remove it from the recipient's “Inbox”. However, this isn't foolproof and depends on factors like whether the recipient has read the email, if their email client supports recall, and other technical aspects.

Do recalled emails disappear from Outlook? ›

Normally, when you recall a sent email in Outlook, the email will be removed from the recipient's side and remain in the sent item folder on the sender side with the email label "Recall Attempted at 2/20/2024 6:11AM".

How do I recall an email in Outlook without recipients knowing? ›

How do I recall an email in Outlook without recipients knowing? To recall an email in Outlook without the recipients knowing, you can use the 'Recall This Message' feature. After sending an email, go to the 'Sent Items' folder, right-click on the email you want to recall and select 'Recall This Message'.

Can you recall an email sent to the wrong person? ›

Can I un-send an email? The short (and probably disappointing) answer is no. Once an email has been sent, it can't be “un-sent”. But, with some email clients, you can recall unread messages that are sent to people within your organization.

How do I retract an email? ›

Go to the Sent folder and select the message you want to recall. Right-click on it and select “Recall This Message” from the menu. You'll then need to select whether you want to replace the recalled message with a new one, and make sure that the box “Tell me if recall succeeds or fails for each recipient” is checked.

What does "pending recall" mean in Outlook? ›

In this forum, we are Microsoft consumers just like yourself. The "pending" status means the recall request hasn't been processed yet or that they haven't opened Outlook on their desktop to process the recall. If recipients read the email on the mobile Outlook app, the recall is likely to fail.

What is the time limit for recalling an email in Outlook? ›

Recalling or replacing an email is one of the best advancements in the digital emailing space. And Microsoft Outlook offers this feature through a well placed recall feature with a time limit of 120 minutes.

How do I unsend an email after an hour? ›

Can you recall an email in Gmail after 1 hour? Unfortunately, Gmail's "Undo Send" feature only allows you to recall an email within a small window (5-30 seconds) after sending it. There's no way to retrieve an email once that window closes, regardless of how much time has passed.

Does permanently deleting an email on Outlook Unsend it? ›

When you delete an email out of your sent box it only does that delete it out of your sent box. It does not delete the email out of the receivers inbox. Once you hit send, it is sent. There is no going back.

Can I Unsend an email reply? ›

If you decide you don't want to send an email, you have a short time after to cancel it. Right after you send a message, you can retract it: In the bottom left, you'll see "Message sent" and the option to "Undo" or "View message". Click Undo.

Why can't you recall an email? ›

If you don't see the Recall This Message command, you probably don't have an Exchange account or the feature isn't available within your organization. You can't recall a message that's protected by Azure Information Protection. You can't recall a message in Outlook on the web.

How long after sending an email can I recall it? ›

Gmail doesn't have a 120-minute recall feature like MS Outlook. However, you can unsend your email after you click send, for a limited amount of time. You can set that cancellation period to as much as 30 seconds in your Gmail settings. Just scroll down to Undo Send, and then adjust the time.

Can you reverse an email? ›

Right after you send a message, you can retract it. In the bottom left, you'll see “Message sent” and the option to “Undo” or “View message.”

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