Top 202 Reviews From Legit Nectar Sleep Buyers (2024)

Verified purchase

I ordered my mattress directly from Nectar and received an email with an estimated ship date of May 24th - 25th. Included in my purchase was the white glove service. Despite their claims that they will keep you informed every step of the way, I received no further communication after May 25th. Since I wasn't getting any updates, I decided to call Nectar directly on June 10th. The woman that I spoke with said she was having trouble getting in touch with the local white glove service company, a company that contracts with Nectar that Nectar seems to have very little control or influence over. After being on the phone for +20 minutes, the customer service representative said she would call me back. I never got that return call so I decided to call again on June 12th. All the customer service representative's read from the same script. Apologize for the poor experience but having no real authority to resolve issues.

We sincerely apologize for any miscommunication regarding the product availability of your order. We know receiving your product is very important and we strive to meet those requirements for our customers. We work closely with our White Glove Services providers to ensure a timely arrival of our customers' orders and we hate to hear that this was not the case for you. We are happy to report a full refund was process. Thank you for providing this valuable feedback and for your patience.

We regret that you feel this way about our company and your experience with our mattress. We strive to be transparent and honest in all our advertising and communications, and it is disheartening to learn that we did not meet your expectations. For all purchases made through retail stores, warranty claims must be processed through the retailer and their respective accounts. We're sorry for any frustration you've experienced. We appreciate your feedback, and we are always here to assist.

We're so sorry to hear that your mattress is sagging so significantly, this doesn't fall in line with our quality standards and we're so sorry for any discomfort this may have caused you. We stand by our Forever Warranty and would be happy to evaluate the mattress for defects and see how we can help. Please reach out to us directly via phone, email, or chat so that we can investigate this further.

Verified purchase

Hello Karen! Thank you for bringing this to our attention. We are sorry that you are having issues with the troubleshooting of the adjustable base. We do apologize for the experience you had with our customer support. It is never the experience we want for any of our customers and we greatly thank you for your patience and understanding. Our records show that our team was able to assist you with these concerns. Please let us know if you have any more issues and we would be glad to help you.

First and foremost: when I asked customer service how to leave a review (because there is no option on their website) I was told to DM their Instagram account. They basically filter their reviews so customers only see the good ones. These people are crooks. Anyway…the mattress is actually comfortable, but everything else about this company and its products is horrendous. The bed frame I purchased is beautiful and aesthetically exactly what I was hoping for, but it arrived damaged and they forgot to send the actual frame, so I just received the headboard. I called them and they said they don’t know what happened but they would send the frame right away (in 5-7 business days, after I had already thrown away my old one). They sent the frame AND another headboard.

I had not opened the first headboard yet, as I obviously had nothing to attach it to so I waited for the remaining pieces to assemble everything, so I requested they come back and pick up the spare. I should’ve kept it because by the time I opened the first one and assembled it, I realized it was damaged… AND the frame arrived stained. The stain was in a spot that didn’t bother me too much so I was just going to let it go so I didn’t have to deal with this company any more…. Until 2 days later when a second frame arrived. I live alone and the frame is heavy as all get out, so I called them and asked them to come get it because the stain was nothing major but still warrants a partial refund because I didn’t pay $1300 for a damaged headboard and stained bedframe.

Needless to say their system has a refund cap and I only received $50 back. After 4 phone calls, 3 messed up orders, and 2/2 damaged parts…it’s utterly unacceptable. Currently shopping for alternatives before requesting a complete refund and pickup. The company is a nightmare and sorely overpriced for the lackluster quality of their products.

Hello Alyxandra! We apologize for the trouble you experienced with receiving your bedframe and we appreciate the feedback you have provided about your experience. We regret to hear that you've been disappointed with our service here at Nectar. Our records show that you have been assisted with a solution. Thank you again for your patience and time. If you have further questions, please reach back out to us.

Verified purchase

We are truly sorry for the experience you've had thus far with us here at Nectar. We want to make this process as easy as possible for you and one of our senior customer advocates has reached out to help. Please respond directly to them so we can get this taken care of quickly for you!

Verified purchase

Hello Jay! We are thrilled to know you love your mattress and found our customer service to be very helpful. We are also happy to hear you are now waking up with more energy than before. Thank you for leaving us a great review.

We're so sorry to hear that you aren't happy with the bedding set you purchased and would like to hear from you directly about what you're experiencing. Please reach out to us either through phone, email, or chat so that we can assist you further.

I am writing a review here because I cannot find anywhere on Nectar's website or my order confirmations to leave one. Firstly I will say, the buying delivering process was easy. We had no issues in that department. My review is mainly about the mattress itself. It's AWFUL. We got the Nectar Hybrid King Mattress. Based on all the reviews we thought this might be a good fit for us. My husband loves a firm bed, I like a soft, and this bed is rated a 5-6 firmness, so in between. Well, the bed is as hard as concrete. It was literally like sleeping on the floor. It was so so hard. Even my husband who loves a firm bed, couldn't sleep on it. We had the worst nights sleep waiting for the 30 day trial. I even called them several times begging them to take it back early.

We're truly sorry to hear that the Nectar Hybrid King Mattress did not meet your expectations. We understand how crucial it is to have a mattress that suits both you and your husband's preferences. We're glad to hear that, despite the disappointment with the mattress, you found our return process to be straightforward. We appreciate your patience and understanding throughout this process. Your feedback is incredibly valuable, and thank you for sharing your experience.

Hello Tracy! We regret to hear of the unforeseen shipping delay with your order. We understand the importance of providing our customers with the most accurate shipping estimates possible and we are very sorry that we were not able to anticipate the delay that impacted your order. Your frustration is understandable, as this is certainly not the kind of experience we want for our customers. We do apologize again and thank you for the feedback.