Nectar for online and in-store (2024)

  • To add your Nectar card follow the below steps:

    1. Log in to your account Select My Account
    2. Go to My Cards
    3. Click on Add Nectar Card

    To link your Nectar card follow the below steps:

    1. Log in to your account Select My Account
    2. Go to My Cards
    3. Go to link Nectar account

    You'll now be able to get Nectar Prices and other Nectar benefits such as collecting, spending, and getting Sainsbury's points offers!

    For more information on linking your Nectar Card please click here.

  • If you have 2 emails for Nectar and GOL and experience linking issues, we advise to click 'forgot password'. Then, replace your email with an email for Nectar or GOL so both emails are the same.

  • You can collect points when shopping online or in-store. Just log into your online accounts and make sure your Nectar cards are linked. For in-store, simply swipe or scan your Nectar card.

    You'll get 1 point per £1.(exclusions apply). And once you've registered, you'll be able to get loads of points on your offers.

    Please click here for more information.

  • Firstly, you must link your Nectar card to your Sainsbury's online account.

    When you're placing an order on the Sainsbury's website, you'll need to follow the process through to the checkout stage:

    On the final checkout screen, you'll see an option called Nectar, E-gift card and Coupons, follow the steps below:

    • Click redeem coupon
    • The first box will show how many Nectar points you have available, enter the amount you'd like to redeem
    • Click spend points
    • If you scroll down, you'll see your points have been converted to a coupon
    • Select the relevant coupon and click apply
    • Click continue to checkout

    You'll see the coupon applied at checkout.

  • Points collected on general shopping can take up to 48 hours to appear on your account. You can also check your receipt for your points balance.

    If you're shopping in a store for the first time, your balance won't appear on any receipts until 24 hours after your first shop at that store. Points issued by our Careline may take up to 72 hours to appear. Bonus Points - depending on the promotion, bonus points may take up to 28 days. If you are chasing your bonus points visit

  • You will be able to spend to a maximum of £247.50 of Nectar vouchers on any one order. You can use multiple Nectar evouchers per transaction/grocery delivery but each Nectar evoucher must be of a different value. For example, you cannot add two Nectar evouchers of £10 each to a transaction but you could add a Nectar evoucher for £12.50 and another for £7.50. Promotional vouchers are limited to one per order.

  • Sorry you've experienced an error when using your Nectar vouchers/points. Check your Nectar card and Groceries account are linked so you can spend your points, you can see a guide of how to do this on our first tab. If you're still experiencing issues converting your points call our team and we'll be happy to resolve this for you.

  • You can find out how to contact Nectar, join the scheme, report your card lost or stolen and view additional information at

    From there you can also check your points balance, update your account details, opt in or out of receiving mailings and order replacement cards or key tags.

  • No, coupons can only be redeemed on the account they are issued to.

  • Unable to collect
    You are unable to collect Nectar points on savings stamps, spirits and liqueurs, car park tickets, vending machines, cashback, postage stamps, gift vouchers/cards, first stage baby milk products, National Lottery products and related, tobacco and related products, mobile phone cards/vouchers or concessions.
    From time to time we may exclude other products but we'll always let you know.

    Unable to Spend
    You are unable to spend points on any items that are bought at the tobacco kiosk, any gift vouchers/cards or paypoint payments.
    From time to time we may exclude other products but we'll always let you know.

  • Store: return back to store with your receipt and Nectar card within 14 days for the points to be added on.

    Online: you'll need to add your Nectar card to your account and amend/checkout your order before 11pm the night before your delivery is due.

  • Your receipt shows 1 point per pound points, plus bonus points from any paper coupons. Points collected on offers selected through the app or website will be shown in the app or on the website. The app will also show 1 point per £1 points and 1 point per 1 litre points, but with a day's delay.

  • First, make sure you have registered your card online via or the Nectar App. Then log in into your account and check your card activity in the Activity tab. If the issue is unresolved, use Nectar helpline live chat at or phone 0344 811 0811.

    1. In-store: If after scanning your Nectar at the checkout you haven't received Nectar Prices, please speak to a member of staff at Customer Service Desk or Kiosk. You will need to have your receipt and the items that were on Nectar Price promotion with you to process a refund.
    2. Online: To ensure you receive your Nectar Prices, you must first ensure you have input the correct Nectar Card number on the GOL site. When your item has been picked in store, you should receive an e-receipt which will show if your Nectar Prices have been applied. If they do not show, please contact Nectar helpline via Live chat or phone number 0344 811 0811 so we can ensure your account is in an active status, and we can investigate this for you.
Nectar for online and in-store (2024)
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